FAQs

Frequently Asked Questions

What brands do you stock?

We stock a curated selection of premium outdoor brands including Garmont, Instinct, and more. All brands are chosen for their performance, durability, and commitment to quality.

Do you offer free shipping?

We offer free standard shipping on orders over a certain threshold. Please check our Shipping Policy page for the latest rates and delivery times.

What is your returns policy?

We accept returns within 30 days of purchase, provided items are unused and in their original packaging. Please visit our Returns Policy page for full details.

How do I choose the right climbing shoe size?

Climbing shoes should fit snugly without causing pain. We recommend going half a size to a full size down from your street shoe size for sport climbing, and closer to your street size for trad or beginner shoes. Contact us if you need sizing advice.

Do you offer gear advice or product recommendations?

Yes — our team are experienced climbers and outdoor enthusiasts. Get in touch via our Contact page and we'll help you find the right kit for your adventure.

Can I track my order?

Yes. Once your order has been dispatched you'll receive a tracking link by email. You can also track your order via our Track Order page.

Do you ship internationally?

We currently ship to selected countries. Please check our Shipping Policy for a full list of destinations and rates.

Are your products suitable for beginners?

Absolutely. We stock gear for all levels from first-timers to seasoned alpinists. If you're not sure where to start, our team is happy to help.